Delivery policy

Delivery Policy

Delivery Time

Normal delivery time is 2–4 weeks from the time you place your order.

Our products are shipped directly from supplier warehouses outside the EU. This makes the transportation distance longer than for domestic delivery, but also keeps our prices down.

Handling and Tracking

Orders are processed within 1–2 business days. Once the package has been shipped, you will receive a confirmation via email with a tracking number.

Customs, VAT and Fees

The prices in the store are final prices including Swedish VAT. We act as the importer and are responsible for import VAT and any customs duties. As a customer, you should never have to pay any extra fees upon delivery.

Should you, contrary to expectations, receive a notification for customs or clearance fees from the carrier – do not pay it but contact us first at support@cabingear.se. We will resolve it or fully compensate you.

Shipping Costs

Orders over 499 SEK: free shipping
Orders under 499 SEK: 49 SEK

Split Deliveries

If you order several items, they may arrive in separate packages and at different times, as they may be shipped from different warehouses. You will never pay extra shipping for this.

Delayed Delivery

If your package has not arrived within 5 weeks – please contact us so we can track it. If the item has not been delivered within a reasonable time, you have the right to cancel the purchase and receive a refund.

Unclaimed Packages

Packages that are not claimed will be returned to us. For unclaimed packages, we reserve the right to charge 150 SEK for return shipping and administration. This does not affect your right of withdrawal – if you exercise it, the terms of the Distance and Off-Premises Contracts Act apply instead.